FAQs

We serve the following communities in Southern California: Arleta, Bell Canyon, Burbank, Calabasas, Canoga Park, Chatsworth, Encino, Glendale, Granada Hills, Hidden Hills, Lake Balboa, Lakeview Terrace,  Mission Hills, North Hollywood, Northridge, Pacoima, Panorama City, Porter Ranch, Reseda, San Fernando, Sherman Oaks, Studio City, Sun Valley,  Sunland-Tujunga, Sylmar, Tarzana, Thousand Oaks, Toluca Lake, Valley Glenn, Van Nuys,  West Hills, Westlake Village, West Hollywood, Winnetka, and Woodland Hills.

Live outside of this range? Contact us for pricing information at book@massagethevalley.com

Practically anywhere! At minimum the space should average about 10'L x 5'W for a massage table.

Cash is accepted, however first time clients will always be required to pay when booking to ensure our therapists' time is compensated. If you would would prefer paying in cash, you can do so at the time of service and a full refund will be issued to the card on file. Repeat clients may contact us directly for bookings with cash if you do not want your card charged prior to the service.

Independent practitioners often charge the amount they need to ensure overhead costs and taxes are covered. Therefore, tipping for our service is not necessary.

Full Refund: You are entitled to a full refund for any booking cancelled at least 12 hours before the scheduled appointment time.

50% Refund: A 50% refund will be issued for bookings cancelled within 3 hours of the scheduled appointment time.

No Refund: No refund will be issued for any cancellations made less than 3 hours before the scheduled appointment time.

Please note that failure to arrive for your scheduled appointment without prior notice will result in the full session fee being charged to your account.

Additionally, if you are more than 15 minutes late to your session, the appointment time will not be extended, and the full amount will be charged.

Thank you for trusting us to take care of you! It's important to know that during any service, you have control over your level of comfort and should feel safe to communicate at any time with your massage therapist. Receiving bodywork for the first time will likely feel great over some muscle groups, and strange in others. Some level of discomfort may occur, especially with deep tissue techniques, but pain is counterintuitive to the practice. If you cannot comfortably breathe through the technique, the pressure is too much. We want to ensure you're getting the most effective treatment possible and will ask for feedback on the pressure and check-in if we suspect anything may need adjusting. 

How to prepare:

• Please bathe prior to your service and avoid shaving as stubble may impact the techniques we can comfortably use.

• Please wait until the massage therapist has left the room to disrobe. You may disrobe completely, or keep on any amount of clothing you would like. If undergarments are worn, techniques are adjusted to maintain comfortability.  We drape for modesty and comfort.

• While on the table, try to relax all parts of the body to allow the therapist to move your limbs for draping, stretching, and other techniques.

• There are no questions we are uncomfortable answering, communication is key to a successful service.